Privacy policy

Your privacy is important to us. We want you to understand how we safeguard your personal information and what types of information we receive and collect when you visit our websites.

Personal information and online security

The term “personal information” includes any individually identifiable information about you that we may collect from you online, such as your name, address, email address or telephone number, or other data that can be reasonably linked to such information by DUNIN Inc. (“DUNIN”), such as information we associate with your account.

When you visit a DUNIN website or an associated website, you are anonymous unless you choose to identify yourself. You are not required to provide personal information to use our websites, unless a feature requires it. For example, if you have a contract with us and wish to access your account online, you will need to provide identifying information or when you create an account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number to your account. Even if you aren’t signed in to an account, you might choose to provide us with information — like an email address to receive updates about our services. In these cases, we have physical, electronic and procedural safeguards in place to help protect your online personal information from unauthorized use or improper access. These safeguards may include:

Passwords and personal identification numbers (PINs): Clients can access their account information online only after providing identifying information and a password or PIN. This personal information is unique to you, and is an important first step in protecting your information online.

128-bit encryption: Cabico uses a Secure Sockets Layer (SSL) protocol to protect personal information transmitted to us electronically. SSL transmitted information is encrypted, or scrambled, to prevent unauthorized reading of the electronic communication. If we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.

Although we have physical, electronic and procedural safeguards that we believe are adequate to protect personal information, any such systems may be subject to human and operational error. In particular, because the Internet is an open system, we cannot and do not guarantee that personal information entered by you online will not be misappropriated, intercepted, modified, deleted or used by others.

In the U.S., if you think that any personal information we have collected about you is inaccurate, you may send a written request to us at the following address: DUNIN, 95 King West, Sherbrooke, Quebec, Canada J1H 1P1 or directly to Amira Fezai by email at or by phone at 1 819 326 9590. We will review your request and make appropriate changes if warranted.

You may choose not to provide your personal information through a DUNIN website and use an alternative form of communication such as telephone, fax or regular mail.

Online data collection tools: To improve and evaluate websites functionality and effectiveness 

DUNIN, like many organizations, sometimes gathers data such as: your IP address (regarding how visitors explore our websites), information about the number of new and repeated visitors, where on the websites a visitor explores, how long they visit, where they are geographically located and similar details. DUNIN may also track how many users visit advertisements promoting our products and services that appear on other company websites. All such information is collected in an unidentifiable form and is used to improve our websites’ performance and functionality, create a better experience for our visitors, measure the response to web marketing campaigns and provide you with more relevant content based on your possible interests in DUNIN’s content, products and services.

DUNIN or its agents on our behalf may collect this information through the use of cookies, electronic images known as web beacons or any other available means that the technology allows. Although rules differ from different countries to another, DUNIN websites implements technologies that respects Canada an US regulations.

All the information collected by any of these online tracking tools is non-personal and is not used in connection with any other information that could identify you personally unless you have entered your access ID and password or provided it to us.


We use information we collect, like your email address or phone number, to interact with you directly. We may let you know about upcoming changes or improvements to our services or products. And if you contact us, we’ll keep a record of your request in order to help solve any issues you might be facing.


We collect and use personal information to fulfil orders, to process returns and for customer care purposes.

When DUNIN shares your information

We do not share your personal information with companies, organizations, or individuals outside of DUNIN except in the following cases:

We may share the site visit information obtained with Google Analytics or other agents to analyze online activity on our websites or in reaction to our online advertisements.

We’ll share personal information outside of DUNIN when we have your consent.

We provide personal information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

We will share personal information outside of DUNIN if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process, or enforceable governmental request. We share information about the requests we receive from governments in order to comply with the law.
  • Enforce applicable terms of contracts, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security, or technical issues.
  • Protect against harm to the rights, property or safety of DUNIN, our users, or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our services. We also allow specific partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.

If DUNIN is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Links to websites outside of DUNIN 

To provide websites visitors with more information that may be helpful to them, some of our websites contain links to other websites that are not affiliated with or maintained by DUNIN. We do not monitor the privacy practices of these third-party sites, and do not have authority over them. As a result, we do not assume any responsibility for the data collection policies and procedures of these sites.